Please complete the below details and press submit at the end to lodge a new service request. If you have any questions or difficulties completing the form please feel free to contact your local AstralPool Office.
Please provide any other site / job details or instruction.
Please provide any details or preferred days / times for us to attend site (we will try our best to work towards these where possible).
The minimum cost of a service call not covered under warranty is $121.00 including GST and this includes the technicians first 15 minutes on site. Any additional work is chargeable at a rate of $24.20, gst inclusive, for each 15 minute block on site as well as the cost of any parts or materials required.
The Service technician will diagnose the fault and advise you if it is not covered under warranty and provide you with an estimated cost to repair the fault. If you agree to proceed with the repairs then the technician will proceed as instructed.
If you choose not to proceed with the repairs please note that the initial $121.00 call out fee is still payable.
Payment of Call out fees and / or repairs is required to be made at time of site visit and can only be processed via credit card.
Where a warranted fault is identified the call out fee and additional charges will be provided free of charge, however some fees may still apply depending on the products warranty (refer to your product manual for more details).
The technicians workmanship is covered by a 90 day workmanship guarantee and any parts used are covered by a 90 day defect guarantee. Any repairs made under warranty do not extend the original warranty terms or period of the product repaired.
Please tick this box if you are agree to proceed on these terms: