What is the warranty on my astralpool vx salt chlorinator?

AstralPool Australia Pty Ltd (ABN 97 007 284 504) ("AstralPool") provides the following warranty in relation to its VX – 3 Series Salt Chlorinator ("Product").

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded.  Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.

WARRANTY
AstralPool warrants that, subject to the exclusions and limitations below, the Product will be free from defects in materials and workmanship during the warranty period.  The warranty periods are set out below and commence 30 days after the date of purchase (to allow for installation).  The warranty period may vary for different parts of the Product.

PartsWarranty Period 
Power Pack and Controller5 years pro rata
0% payable of invoice total year 1
20% payable of invoice total year 2
40% payable of invoice total year 3
60% payable of invoice total year 4
80% payable of invoice total year 5
Chlorinator cell electrode5 years

If a defect appears in the Product before the end of the warranty period and AstralPool finds the Product to be defective in materials or workmanship, AstralPool will, in its sole discretion, either:

                (a)  replace or repair the Product or the defective part of the Product free of charge; or
                (b)  Cause the Product or the defective part of the Product to be replaced or repaired by an Authorised AstralPool Service Agent free of charge.

AstralPool reserves the right to replace defective parts of the Product with parts and components of similar quality, grade and composition where an identical part or component is not available.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.  Refurbished parts may be used to repair the goods.

WARRANTY CLAIMS

1. If a fault covered by warranty occurs, the customer must first contact AstralPool at the contact address listed below, or an Authorised AstralPool Service Agent.

2. Any warranty claim must be accompanied by:

                (a) proof of purchase;

                (b) full details of the alleged defect; and

                (c) appropriate documentation (such as historical and maintenance records).

3. The customer must make the Product available to AstralPool or its Authorised AstralPool Service Agent for inspection and testing. AstralPool or its Authorised AstralPool Service Agent will attend the premises where the Product is installed for inspection and testing.  If the Product is installed:

                (a)  outside a capital city metropolitan area; and

                (b)  is not within a 20 km radius of an Authorised AstralPool Service Agent;
                      then the customer may have to pay a travel fee.

4. If such inspection and testing finds no defect in the Product, the customer must pay AstralPool's usual costs of service work and testing.  If such inspection and testing finds a defect that is not covered by
this warranty, the customer must pay AstralPool's usual costs of service work plus any parts and labour required to repair the Product, unless recoverable from AstralPool on the failure of any statutory guarantee under the ACL.

Exclusions

The warranty will not apply where:

             (a) the customer is in breach of the Terms and Conditions of Sale;

             (b) the Product was used for a purpose other than one it was intended for;

             (c) the Product was repaired, modified or altered by any person other than AstralPool;

             (d) the Product has not been installed, maintained and/or operated in complete compliance with the installation and operating instructions and any instructions by AstralPool;

             (e) the Product has been subject to accident, negligence, alteration, abuse or misuse.

The warranty does not extend to:

              a) normal wear and tear;

              b) weather and other environmental conditions including but not limited to storm, flood, and/or heat wave      damage; or

              c) service and maintenance items.

Examples of exclusions include but are not limited to:

•  cleaning and calibration of probes

Commercial Installations

On commercial installations, such as health clubs, motels/hotels and hydrotherapy facilities, the warranty is limited to parts and in field labour (within capital city metropolitan areas or 20 km radius of  Authorised AstralPool Service Agents) for a period of  12 months from the date of purchase plus 30 days to allow for installation.

LIMITATIONS

AstralPool makes no express warranties or representations other than set out in this warranty.
The repair or replacement of the Product or part of the Product is the absolute limit of AstralPool's liability under this express warranty.

 

 

Videos

VX Salt Chlorinator - Run-on Feature
VX Salt Chlorinator - Safety Backwash
VX Salt Chlorinator - Chlorine Output Control
VX Salt Chlorinator - Setting Timers
VX Salt Chlorinator - Setting the Clock
 

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