Need some help? That's what we're here for! Please get in touch with us using one of the below options.
Please note: During summer we experience a significant peak in enquiries, so it may take us a little longer than normal to get to everyone, but we are working hard to respond as soon as we can.

  • If you are an End User:
Talk to us via Live Chat (Support):
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Click on this button at the bottom of this page to talk to one of Customer Care agents. (This is the quickest way to get in touch with us!)
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Service Hours: Mon-Fri 9.00am – 5.00pm EST
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Please note that it does take about a minute for the system to see that you are there and change from Agent Offline to Chat with an Expert
 
Submit an Online form. If you have a warranty claim, you can submit the online form below and we will endeavour to get back to you within 3 business days.
 
Call our customer helpline: Our AstralPool Customer Service team are available for over-the-phone support on 1300 186 875 Mon-Fri 8.30am - 6.00pm EST.
 

  • If you are a Trade Customer:
Please log on to Fluidra Pro Centre or submit a request to gain access. Available to those with ABN / Fluidra Accounts only.
Our Customer Service Hours: Mon-Fri 9.00am - 5.00pm EST
 
Please complete the below details and press submit at the end to lodge a new service request/warranty claim.
For all other enquiries please click on the Chat with an Expert button at the bottom of this page to talk to our
LIVE CHAT support.
 

First Name *

Surname *

Phone *

Mobile *

Email *

Preferred contact method

Address *

Suburb

State *

Postcode

Country *

Property Type

  This is a residential property
  This is a commercial property OR the equipment is used in a commercial operation

Product Details

Category *

Product *

Serial Number *

Proof of Purchase *

(.pdf .jpg .jpeg or .png & less than 2MB, maximum 1 file):


Note: Proof of purchases can take many forms. We provide multiple options for customers to prove their products are within warranty:
1) Receipt/invoice of your unit (The date of purchase needs to be visible in the photo).
2) Document to prove completion build date.
3) Product serial number, See examples of how to find your serial number.
4) Bank statements or transaction with dates of payments - this will show pool dealer’s name and amounts paid.
5) Pool Clearance from the Council

Description of your issue or additional information

Booking Terms & Conditions

Rates & Charges

1. The Service technician will diagnose the fault and advise you if it is not covered under warranty and provide you with an estimated cost to repair the fault. If you agree to proceed with the repairs then the technician will proceed as instructed. If you choose not to proceed with the repairs please note that the initial $121.00 call out fee is still payable.

2. Payment of Call out fees and / or repairs is required to be made at time of site visit and can only be processed via credit card.

3. Where a warranted fault is identified the call out fee and additional charges will be provided free of charge, however some fees may still apply depending on the products warranty (refer to your product manual for more details).

Warranty on Repairs

1. Replacement parts supplied under this express warranty are warranted to be free from defects in materials and workmanship for the remainder of the warranty period or for 12 months from the supply of the replacement, whichever is longer.

Please tick this box if you are agree to proceed on these terms: