Warranty Registration

Warranty Information

Express Warranty

Effective date: 1 October 2020
These warranties apply to purchases made on or after the effective date identified above.

Category Residential Models Warranty Period Limitations or Enhancements
SUCTION CLEANERS S5, S10 2 years  
ROBOTIC CLEANERS RF/ RPB/ RPT/ RPT PLUS 2 years 1 year only on rollers, tracks, pulleys, filter cartridge or bag
1 year only on caddy (if included)
VIRON QT1000 3 years 3 years or 1200 running hours on motor block.
1 year only on filter canister
QG50 2 years 1 year warranty on Filter Canister, Scrubber Brushes and Wheel Tracks.
INFLOOR CLEANING ALL NET'N'CLEAN 1 year  
SALTWATER CHLORINATORS E SERIES (E25, E35) 2 years  
VX Series (VX7T, VX9T, VX11T) 3 years   
VIRON V SALT CHLORINATOR with BLUETOOTH (V18 w/ BT, V25 w/BT, V35 w/BT, V45 w/BT) 3 years  1 year only on pH and chlorine Sensors, dosing motor/gearbox and associated tubing/fittings
VIRON EQUILIBRIUM SERIES with BLUETOOTH (EQ18 w/ BT, EQ25 w/ BT, EQ35 w/ BT, EQ45 w/ BT) 3 years  1 year only on pH and chlorine Sensors, dosing motor/gearbox and associated tubing/fittings
REPLACEMENT CELL & ELECTRODES All AstralPool electrodes 2 years  
CHEMICAL FEEDERS ROLACHEM RC1 1 year  
ROLACHEM RC9, RP9, RO9 3 years 1 year only on pH and Chlorine sensors, dosing motor/ gearbox, and associated tube & fittings
COMPLEMENTARY SANITATION SYSTEMS UV Sanitiser 2 years 1 year only on UV globe
POOL PUMPS FX Series Single Speed Pumps (all models) 2 years 1 year only on mechanical seal
E-Series Single Speed Pumps (all models) 2 years 1 year only on mechanical seal
E-COMBI EEV2 Pump 2 years 1 year only on mechanical seal
CTX Series Single Speed Pump (all models) 3 years 2 years only on mechanical seal
BX Series Single Speed Pump (all models) 3 years 2 years only on mechanical seal
VIRON XT  Series Variable Speed Pumps (P320/P520) 3 years 2 years only on mechanical seal
POOL FILTERS ECA Series Media Filters (all models) 10 years (tank)*

*Labour service will be warranted for the initial 12 months from date of purchase on tanks only 

1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges
CA PREMIUM Series Media Filters (all models) 10 years (tank)*

*Labour service will be warranted for the initial 12 months from date of purchase on tanks only 

1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges
ASTER Side-Mounted Media Filters (all models) 10 years  (tank)*

*Labour service will be warranted for the initial 12 months from date of purchase on tanks only 

1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges
FG  Fibregalss (Bobbin Wound) Media Filters (all models) 10 years  (tank)*

*Labour service will be warranted for the initial 12 months from date of purchase on tanks only 

1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges
ZX Series Cartridge Filters (all models) 5 years 1 year only on Filter Element, ‘O-rings and gasket seals
UF 80/100 Ultra Fine Cartridge Filters 5 years (tank) 1 year only on Filter Element, ‘O-rings and gasket seals
VIRON QL 420 / 540 Cartridge Filters 5 years 1 year only on Filter Element, ‘O-rings and gasket seals
IX In-Line Leaf Canister 5 years The basket is a consumable item and is covered for a period of 30 days
POOL HEATERS ECO INVERTER & VIRON INVERTER  & TOP DISCHARGE INVERTER Heat Pumps (all models) 3 years 5 years on compressor. 5 years on heat exchanger warranty.  Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty.
HX & JX Gas Heaters (all models) 2 years  Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty.
ICI, HiNRG, VIRON EVO Gas Heaters (all models) 3 years or 4500 running hours whichever comes first 5 years on heat exchanger or 4500 hours whichever comes first. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty.
1 year or 1500 running hours whichever comes first on wearable spare parts.
POOL CONTROLLERS VIRON CONNECT 2 years  
CONNECT LITE  & CONNECT LITE +  2 years  
BLUE CONNECT & BLUE CONNECT + 2 years  
POOL LIGHTS CALIDORAY UW Pool Lights 1 year 3 months on lamp
SLX & FLX Pool and Spa LED Lights 2 years 1 year on transformer and lamp
WATER FEATURES All Water Features 1 year  
ACTUATORS All actuators 1 year  
SKIMMERS All skimmers 1 year  

 

CATEGORY COMMERCIAL MODELS WARRANTY PERIOD LIMITATIONS OR ENHANCEMENTS
COMMERCIAL ROBOTIC CLEANERS ULTRA 250 & ULTRA 500  2 years 2 years warranty or 1,500 hours running hours whichever comes first
ULTRA MAX G  2 years 1 year only on rollers, tracks, pulleys, filter cartridge or bag
1 year only on caddy (if included)
COMMERCIAL SANITATION APPLIANCES EASYSALT NEXT 2 Years 7,000 hours on electrode
6 months only on pH and ORP sensors
PROCHLORE 2 Years 10,000 hours on electrode
6 months only on pH and ORP senors
2 years on FLC sensor, excluding membrane
NATURE SALT (LOW SALT) 2 Years 6,000 hours on electrode
6 months only on pH and ORP senors
2 years on FLC sensor, excluding membrane
NEOLYSIS (Chlorinator & UV in same unit) 2 Years 6,000 hours on electrode
6 months only on pH and ORP senors
2 years on FLC sensor, excluding membrane
HELIOX UV 2 years 100 hours only on lamp
COMMERCIAL POOL PUMPS KIVU & MAXIM  Commercial Pool Pumps 2 years 1 year for O-rings, general seals, mechanical seal and bearings
COMMERCIAL POOL FILTERS BERLIN, PRAGA, OSLO, RODAS Commercial Filters (all models) 10 years limited* * Partial warranty
Year 1 & Year 2 : 0% payable of invoice total
Year 3: 30% payable of invoice total
Year 4: 40% payable of invoice total
Year 5: 50% payable of invoice total
Year 6: 60% payable of invoice total
Year 7: 70% payable of invoice total
Year 8: 80% payable of invoice total
Year 9: 90% payable of invoice total
COMMERCIAL HEAT PUMP COMMERCIAL Heat Pump 3 years 5 years on heat exchanger and cabinet
3 years on compressor and evaporator
1 year on thermostat, switched and other components
Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty.
COMMERCIAL POOL CONTROLLERS AP 200 Series Commercial Controllers 2 Years 6 months only on pH and ORP sensors
2 years on FLC sensor, excluding membrane

Fluidra Group Australia Pty Ltd (Fluidra) warrants that its Products will be free from defects in materials and workmanship when used in domestic swimming pools. This express warranty only applies to services within Australia, New Zealand, Pacific Islands, China, Thailand, Indonesia, Singapore, Vietnam and Malaysia to products purchased within Australia, New Zealand, Pacific Islands, China, Thailand, Indonesia, Singapore, Vietnam and Malaysia from Authorised Dealers. Please refer to www.astralpool.com.au/warranty for warranty periods for each of the AstralPool Products.

For the purposes of this warranty, ‘domestic swimming pool’ means a swimming pool on a single dwelling site. Products used at other sites, including (but not limited to) hotels, swimming schools, rehabilitation and therapy centres, apartment buildings, townhouse complexes and other multiple dwelling sites, are generally operated for significantly longer periods and are subject to more wear and tear than Products used in domestic swimming pools. Consequently, for all Products used at such sites the warranty period is 1 year instead of the periods set out above. Fluidra, may, however, in its absolute discretion, consider extending the 1 year warranty period for AstralPool Products used at particular sites because of actual usage patterns. Any such extension shall only be binding if Fluidra gives it expressly in writing.



1. This express warranty only applies if the Product has been purchased from a dealer authorised by Fluidra to supply it (Authorised Dealer). Purchase from an Authorised Dealer ensures that the product is a genuine AstralPool product, that it is the version designed for Asia Pacific conditions, and that the Purchaser has access to appropriate technical knowledge and advice. 2. The liability of Fluidra, under this express warranty is limited, at its option, to the repair or replacement of the Product or the payment of the cost of having the Product repaired or replaced. 3. This express warranty does not apply in the following circumstances: (a) if the Product has not been installed in accordance with AstralPool’s installation instructions; (b) if the Product has been modified other than as authorised by Fluidra or if a component part has been replaced by a part that is not a genuine AstralPool product; (c) if a defect results from use of the Product outside recommended operating conditions; or (d) if a defect results from damage (including damage to any internal electronics) caused by a power surge or lightning strike, insect or animal ingress. AstralPool chlorinators are designed and tested in accordance with International Standard EN 61000-6-1 immunity measurements. They are designed to tolerate minor fluctuations (2000 volts) in power supply that can be reasonably expected to occur in the energy grid. They will not tolerate power surges outside these limits nor will they withstand lightning strikes. 4. Without limiting 3 above, products sold by Fluidra are designed for use with swimming pool water balanced in accordance with Australian Standard AS3633-1989 with a pH range of 7.0 - 7.8. Maximum chlorine readings should not exceed 4ppm. Where pool water is not maintained within these parameters, Fluidra will not be responsible under this express warranty for any resulting damage, including damage caused by corrosion, scaling or stress loading. 5. Replacement parts supplied under this express warranty are warranted to be free from defects in materials and workmanship for the remainder of the warranty period or for 12 months from the supply of the replacement, whichever is longer. 6. This express warranty is not transferable and applies to the original purchaser only.

7. Purchasers should register their Products, as soon as conveniently possible after purchase by registering online at www.astralpool.com.au/warranty for Australia and Pacific Islands or at www.astralpool.co.nz/warranty for New Zealand. All other regions can register their Products by sending an email to the following email addresses: Thailand: info@fluidra.co.th; Indonesia: info@fluidra.co.id or for the rest of Asia to info@fluidra.sg 8. Product registration must occur, and proof of purchase must be received by Fluidra, prior to any warranty work being approved. Where applicable, a serial number, installation date and name of installer is required as part of the registration process.

9. The Purchaser must contact Fluidra Customer Service in the below listed region in which they purchased the product to submit warranty claims. Contact details are:
 
1) Australia: Fluidra Australia, 219 Woodpark Road Smithfield NSW 2164, Customer Service Telephone: 1300 186 875. Warranty claims can be submitted online via this page: www.astralpool.com.au/contact
 
2) New Zealand: Fluidra New Zealand, 13 Douglas Alexander Parade, North Harbour, Albany, New Zealand, Customer Service Telephone: 0800 807 665
 
3) Thailand: Astralpool Thailand, 110/4 M. 13 Rachathewa Bangplee Samutprakarn 10540, Thailand, Customer Service Telephone: +66 2 738 9420 – 3, Email address: info@fluidra.co.th
 
4) Indonesia: Fluidra Indonesia, Pondok Indah Office Tower 1 Level 12 Suite 1201, Jl. Sultan Iskandar Muda Kav. V TA Kebayoran Lama, Jakarta Selatan 12310, Indonesia, Customer Service Telephone: +62217697120, Email address: info@fluidra.co.id;
 
5) Rest of Asia: Fluidra Singapore, 81 Ubi Avenue 4, #01-08 UB.One, 408830, Singapore, Customer Service Telephone: +65 6382 0130, Email address: info@fluidra.sg
 
10. Fluidra, as the case may be, reserves the right to determine, in relation to each warranty claim, whether the Product should be returned to the Authorised Dealer at the address where the Purchaser purchased the Product or whether warranty service will be provided in the field, repaired at a AstralPool workshop or at the premises of an authorized AstralPool warranty agent. 11. If it is necessary for the Purchaser to incur freight charges in making a valid claim under this warranty, Fluidra, as the case may be, will reimburse the Purchaser for charges reasonably incurred upon proof of the charges.

Australian Purchasers - Guarantees under the Australian Consumer Law. 12. The benefits of this express warranty are in addition to other guarantees, rights and remedies Australian consumers have under the Australian Consumer Law. 13. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. New Zealand Purchasers - Guarantees under the New Zealand Consumer Guarantees Act 1993. 14. The benefits of this express warranty are in addition to other guarantees, rights and remedies New Zealand consumers have under the Consumer Guarantees Act. 15. Our products come with guarantees that cannot be excluded under the Consumer Guarantees Act. You are entitled to a replacement or refund for a failure of substantial character and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced and receive compensation for any other reasonably foreseeable loss or damage if the goods fail to comply with a guarantee and the failure does not amount to a failure of substantial character.