Warranty Information
Express Warranty
Effective date: 1 October 2020
These warranties apply to purchases made on or after the effective date identified above.
Category | Residential Models | Warranty Period | Limitations or Enhancements |
---|---|---|---|
SUCTION CLEANERS | S5, S10, S20 | 2 years | 1 year on tracks and scrubbers. |
ROBOTIC CLEANERS | RF/ RPB/ RPT/ RPT PLUS | 2 years | 1 year only on rollers, tracks, pulleys, filter cartridge or bag 1 year only on caddy (if included) |
VIRON QT1000/ QT1050 | 3 years | 3 years or 1200 running hours on motor block. | |
1 year on wearable parts (filter canister, tyres and roller brush). | |||
QB800 | 2 years | 2 years or 800 running hours on motor block | |
1 year on wearable parts (filter canister, tyres and roller brush) | |||
QG50 | 2 years | 1 year on wearable parts (filter canister, tracks and roller brush). | |
INFLOOR CLEANING | ALL NET'N'CLEAN | 1 year | |
SALTWATER CHLORINATORS | HALO CHLOR | 3 years | 1 year on sensors |
HALO pH DOSER | 1 year | ||
E SERIES (E25, E35) 2 years | 2 years | ||
VX Series (VX7T, VX9T, VX11T) | 3 years | ||
VIRON V SALT CHLORINATOR with BLUETOOTH (V18 w/ BT, V25 w/BT, V35 w/BT, V45 w/BT) | 3 years | 1 year only on pH and chlorine Sensors, dosing motor/gearbox and associated tubing/fittings | |
VIRON EQUILIBRIUM SERIES with BLUETOOTH (EQ18 w/ BT, EQ25 w/ BT, EQ35 w/ BT, EQ45 w/ BT) | 3 years | 1 year only on pH and chlorine Sensors, dosing motor/gearbox and associated tubing/fittings | |
REPLACEMENT CELL & ELECTRODES | All AstralPool electrodes | 2 years | |
CHEMICAL FEEDERS | ROLACHEM RC1 | 1 year | |
ROLACHEM RC9, RP9, RO9 | 3 years | 1 year only on pH and Chlorine sensors, dosing motor/ gearbox, and associated tube & fittings | |
COMPLEMENTARY SANITATION SYSTEMS | UV Sanitiser | 2 years | 1 year only on UV globe |
BLOWERS | SX Blowers | 1 year | |
POOL PUMPS | FX Series Single Speed Pumps (all models) | 2 years | 1 year only on mechanical seal |
E-Series Single Speed Pumps (all models) | 2 years | 1 year only on mechanical seal | |
E-COMBI EEV2 Pump | 2 years | 1 year only on mechanical seal | |
CTX Series Single Speed Pump (all models) | 3 years | 2 years only on mechanical seal | |
BX Series Single Speed Pump (all models) | 3 years | 2 years only on mechanical seal | |
VIRON XT Series Variable Speed Pumps (P320/P520) | 3 years | 2 years only on mechanical seal | |
POOL FILTERS | ECA Series Media Filters (all models) | 10 years (tank)* |
*Labour service will be warranted for the initial 12 months from date of purchase on tanks only 1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges |
CA PREMIUM Series Media Filters (all models) | 10 years (tank)* |
*Labour service will be warranted for the initial 12 months from date of purchase on tanks only 1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges |
|
ASTER Side-Mounted Media Filters (all models) | 10 years (tank)* |
*Labour service will be warranted for the initial 12 months from date of purchase on tanks only 1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges |
|
FG Fibregalss (Bobbin Wound) Media Filters (all models) | 10 years (tank)* |
*Labour service will be warranted for the initial 12 months from date of purchase on tanks only 1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges |
|
ZX Series Cartridge Filters (all models) | 5 years | 1 year only on Filter Element, ‘O-rings and gasket seals | |
UF 80/100 Ultra Fine Cartridge Filters | 5 years (tank) | 1 year only on Filter Element, ‘O-rings and gasket seals | |
VIRON QL 420 / 540 Cartridge Filters | 5 years | 1 year only on Filter Element, ‘O-rings and gasket seals | |
IX In-Line Leaf Canister | 5 years | The basket is a consumable item and is covered for a period of 30 days | |
POOL HEATERS | ECO INVERTER & VIRON INVERTER & TOP DISCHARGE INVERTER Heat Pumps (all models) | 3 years | 5 years on compressor. 5 years on heat exchanger warranty. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty. |
HX & JX Gas Heaters (all models) | 2 years | Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty. | |
ICI, HiNRG, VIRON EVO Gas Heaters (all models) | 3 years or 4500 running hours whichever comes first | 5 years on heat exchanger or 4500 hours whichever comes first. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty. | |
1 year or 1500 running hours whichever comes first on wearable spare parts. | |||
POOL CONTROLLERS | HALO HUB & XPAND | 2 years | |
HALO LITE 2 & 4 | 2 years | ||
VIRON CONNECT | 2 years | ||
CONNECT LITE & CONNECT LITE + | 2 years | ||
BLUE CONNECT & BLUE CONNECT + | 2 years | 12 month warranty on battery | |
POOL LIGHTS | CALIDORAY UW Pool Lights | 1 year | 3 months on lamp |
SLX & FLX Pool and Spa LED Lights | 1 year | 2 years on niche and cabling | |
WATER FEATURES | All Water Features | 1 year | |
ACTUATORS | All actuators | 1 year | |
SKIMMERS | All skimmers | 1 year |
CATEGORY | COMMERCIAL MODELS | WARRANTY PERIOD | LIMITATIONS OR ENHANCEMENTS |
---|---|---|---|
COMMERCIAL ROBOTIC CLEANERS | ULTRA 250 & ULTRA 500 | 2 years | 2 years warranty or 1,500 hours running hours whichever comes first |
ULTRA MAX G | 2 years | 1 year only on rollers, tracks, pulleys, filter cartridge or bag | |
1 year only on caddy (if included) | |||
COMMERCIAL SANITATION APPLIANCES | EASYSALT NEXT | 2 Years | 7,000 hours on electrode |
6 months only on pH and ORP sensors | |||
PROCHLORE | 2 Years | 10,000 hours on electrode | |
6 months only on pH and ORP senors | |||
2 years on FLC sensor, excluding membrane | |||
NATURE SALT (LOW SALT) | 2 Years | 6,000 hours on electrode | |
6 months only on pH and ORP senors | |||
2 years on FLC sensor, excluding membrane | |||
NEOLYSIS (Chlorinator & UV in same unit) | 2 Years | 6,000 hours on electrode | |
6 months only on pH and ORP senors | |||
2 years on FLC sensor, excluding membrane | |||
HELIOX UV | 2 years | 100 hours only on lamp | |
COMMERCIAL POOL PUMPS | KIVU & MAXIM Commercial Pool Pumps | 2 years | 1 year for O-rings, general seals, mechanical seal and bearings |
COMMERCIAL POOL FILTERS | BERLIN, PRAGA, OSLO, RODAS Commercial Filters (all models) | 10 years limited* | * Partial warranty |
Year 1 & Year 2 : 0% payable of invoice total | |||
Year 3: 30% payable of invoice total | |||
Year 4: 40% payable of invoice total Year 5: 50% payable of invoice total |
|||
Year 6: 60% payable of invoice total | |||
Year 7: 70% payable of invoice total | |||
Year 8: 80% payable of invoice total | |||
Year 9: 90% payable of invoice total | |||
COMMERCIAL HEAT PUMP | COMMERCIAL Heat Pump | 3 years | 5 years on heat exchanger and cabinet |
3 years on compressor and evaporator | |||
1 year on thermostat, switched and other components | |||
Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty. | |||
COMMERCIAL POOL CONTROLLERS | AP 200 Series Commercial Controllers | 2 Years | 6 months only on pH and ORP sensors |
2 years on FLC sensor, excluding membrane |
Fluidra Group Australia Pty Ltd (Fluidra) warrants that its Products will be free from defects in materials and workmanship when used in domestic swimming pools. This express warranty only applies to services within Australia, New Zealand, Pacific Islands, China, Thailand, Indonesia, Singapore, Vietnam and Malaysia to products purchased within Australia, New Zealand, Pacific Islands, China, Thailand, Indonesia, Singapore, Vietnam and Malaysia from Authorised Dealers. Please refer to https://www.astralpool.com.au/warranty-information for warranty periods for each of the AstralPool Products.
For the purposes of this warranty, ‘domestic swimming pool’ means a swimming pool on a single dwelling site. Products used at other sites, including (but not limited to) hotels, swimming schools, rehabilitation and therapy centres, apartment buildings, townhouse complexes and other multiple dwelling sites, are generally operated for significantly longer periods and are subject to more wear and tear than Products used in domestic swimming pools. Consequently, for all Products used at such sites the warranty period is 1 year instead of the periods set out above. Fluidra, may, however, in its absolute discretion, consider extending the 1 year warranty period for AstralPool Products used at particular sites because of actual usage patterns. Any such extension shall only be binding if Fluidra gives it expressly in writing.