Warranty Registration

Warranty Information

Express Warranty

Product Category Model & Warranty Period Warranty Period Limitations or Enhancements
Pool Cleaners

RF / RPB / RPT / RPT Plus

2 Years

- The rollers, tracks, pulleys, filter cartridge or bag - 1 Year
- Trolley - 1 Year

ULTRA 250 & 500 Commercial Cleaner Spare Parts

 2 year warranty or 1,500 hours, whichever comes first

 

ULTRA MAX G Robotic Pool Cleaner

 2 Years

The rollers, tracks, pulleys, filter cartridge or bag 1 Year
Caddy (if included) 1 Year

S5™ Suction Pool Cleaner

 2 Years  

S10

 2 Years  
Saltwater Chlorinators

E25 & E35
Salt Chlorinator

 2 years

 

Viron Salt Chlorinator
With Bluetooth & VX -3 Series Salt Chlorinators

 5 years limited

Control box including PCB’s 5 years pro rata
5 years pro rata
0% payable of invoice total year 1
20% payable of invoice total year 2
40% payable of invoice total year 3
60% payable of invoice total year 4
80% payable of invoice total year 5
Chlorinator cell electrode - 5 years

Viron EQ Salt Chlorinator
With Bluetooth

 5 years limited Control box including PCB’s 5 years pro rata
0% payable of invoice total year 1
20% payable of invoice total year 2
40% payable of invoice total year 3
60% payable of invoice total year 4
80% payable of invoice total year 5
pH and chlorine Sensors, dosing
motor/gearbox and associated
tubing/fittings 12 months
Chlorinator cell electrode 5 years
Chemical Dosing System

Rolachem RC1 TC & RC5 TC

 1 year

 

Rolachem RC9, RO9 and RP9 Automatic Control Systems

 5 years limited Control box including PCB’s 5 years pro rata
0% payable of invoice total year 1
20% payable of invoice total year 2
40% payable of invoice total year 3
60% payable of invoice total year 4
80% payable of invoice total year 5
pH and chlorine Sensors, dosing
motor/gearbox and associated
tubing/fittings
12 months
Pool Pumps

Viron XT Variable Speed Pumps

 3 years  

eCombi EE2 Energy Efficient Pump

 3 years  

CTX Series, E Series
BX Series & FX Series

 3 years

 

KIVU®
Filter Pump

 2 years

1 year on bearings, o'rings and mechanical seal
Maxim Pump 2 years 1 year on bearings, o'rings and mechanical seal
Pool Filters

IX Series Leaf Canister

 5 years limited

Against defects in materials or manufacture. The basket is a consumable item and is covered for a period of 30 days

CA , ECA,Series
MEDIA Filters

 10 years limited

6 way multiport valve and internal components including
‘o’rings, gaskets and gauges 12 months
Labour service 12 months
CA Series Tank 10 years
ECA Series Tank 10 year pro-rata;
0-2 years 100% covered
3-4 years 80% covered (20% payable)
5-6 years 60% covered (40% payable)
7-8 years 40 % covered (60% payable)
9-10 years 20% covered (80% payable)

FG Bobbin Wound
Fibreglass Sand Filters

 10 years limited

6 way multiport valve and internal components
including ‘o’rings, gaskets and gauges
12 months
Labour service 12 months
Bobbin Wound Tank 10 years

Viron QL 420 / 540 Cartridge Filter

 5 years

1 year on Filter Element, ‘O’rings and gasket seals

UF 80/100 Ultra Fine
Cartridge Filter

 5 years

1 year on Filter Element, ‘O’rings and gasket seals

Aster Filter

 10 years (tank)

1 year on the valve and internals

ZX Series Cartridge Filter

 5 years

1 year on Filter Element, ‘O’rings and gasket seals
Pool Heaters

HX Heater

 5 years limited

- Cabinet, refractory insulation & combustion chamber - 5 years pro rata
- Heat exchanger, burner, inlet & outlet water
headers - 2 years
- Components - 12 months

JX Heater

 5 years limited

- Cabinet, refractory insulation and combustion
chamber - 5 years
- Components such as gas valve, thermostat,
pilot, wiring, burner, gaskets - 2 years
- Heat exchanger, inlet and return water
headers - 12 months

HiNRG Heater

 5 years limited

- Cabinet, refractory insulation and combustion
chamber - 5 years
- Components such as gas valve, thermostat, pilot,
wiring, burner, gaskets - 3 years
- Heat exchanger, inlet and return water headers - 3 years
- Hot surface ignitor 10,000 hours or 7,000 ignition attempts as counted on the HiNRG control module

ICI Gas Heater

 3 years or 4500 running hours, whichever comes first

- 5 years on heat exchanger or 4500 hours whichever comes first. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty
- 1 year or 1500 running hours whichever comes first on wearable spare parts

Viron eVo Gas Heater

 5 years limited

- Cabinet, refractory insulation and combustion
chamber - 5 years
- Components such as gas valve, thermostat,
pilot, wiring, burner, gaskets - 2 years
- Heat exchanger, inlet and return water
headers - 12 months
HEAT PUMPS Viron Inverter Heat Pump 10 years Limited 10 years on heat exchanger, 3 years on compressor and evaporator, 1 year on control (Catalogue).
Eco Inverter Heat Pump 10 years Limited 10 years on heat exchanger, 3 years on compressor and evaporator, 1 year on control (Catalogue).
Standard On/Off Spa Heat Pump 10 years Limited 10 years on heat exchanger, 3 years on compressor and evaporator, 1 year on control (Catalogue).
Top Discharge Inverter Heat Pump 10 years Limited 10 years on heat exchanger, 3 years on compressor and evaporator, 1 year on control (Catalogue).
Commercial Heat Pump 10 years Limited - Cabinet, heat exchange 10 years
- Compressor and evaporator 3 years
- Thermostat, switches, and other components 12 months
Pool and Spa Controllers

Viron Connect

 1 year

All components

Connect Lite SLX & Connect Lite +

 5 years limited SLX Lighting Transformer, Controllers and/or lamps 1 year

Blue Connect

 2 years  
Lighting and Waterfalls

CalidoRay UW Pool Lights

 1 year

Lamp 3 months

Cascade & Silkflow Waterfalls

 1 year  

Multicolour LED Pool and Spa Lights

 5 years limited SLX Lighting Transformer and lamps 1 year
Supplementary Sanitisers

UV Sanitiser

 1yr on the lamp and 2yrs for all other components

For the purposes of this warranty, 'domestic swimming pool' means a swimming pool on a single dwelling site. Products used at other sites, including (but not limited to) hotels, swimming schools, rehabilitation and therapy centres, apartment buildings, town house complexes and other multiple dwelling sites, are generally operated for significantly longer periods and are subject to more wear and tear than Products used in domestic swimming pools. Consequently, for all Products used at such sites the warranty period is 1 year instead of the periods set out above. AstralPool Australia may, however, in its absolute discretion, consider extending the 1 year warranty period for AstralPool Products used at particular sites because of actual usage patterns. Any such extension shall only be binding if AstralPool Australia gives it expressly in writing.



  • This express warranty only applies if the Product has been purchased from a dealer authorised by Astral Australia to supply it (Authorised Dealer). Purchase from an Authorised Dealer ensures that the product is a genuine Astral product, that it is the version designed for Asia Pacific conditions, and that the Purchaser has access to appropriate technical knowledge and advice.
  • Astral Australia's liability under this express warranty is limited, at its option, to the repair or replacement of the Product or the payment of the cost of having the Product repaired or replaced.
  • This express warranty does not apply in the following circumstances:
    • if the Product has not been installed in accordance with Astral's installation instructions;
    • if the Product has been modified other than as authorised by Astral Australia or if a component part has been replaced by a part that is not a genuine Astral product;
    • if a defect results from use of the Product outside recommended operating conditions; or
    • if a defect results from damage (including damage to any internal electronics) caused by a power surge or lightning strike.
    Astral chlorinators are designed and tested in accordance with International Standard EN 61000-6-1 immunity measurements. They are designed to tolerate minor fluctuations (2000 volts) in power supply that can be reasonably expected to occur in the energy grid. They will not tolerate power surges outside these limits nor will they withstand lightning strikes.
  • Without limiting 3 above, products sold by Astral Australia are designed for use with swimming pool water balanced in accordance with Australian Standard AS3633-1989 with a pH range of 7.0 - 7.8. Maximum chlorine readings should not exceed 4ppm. Where pool water is not maintained within these parameters, Astral Australia will not be responsible under this express warranty for any resulting damage, including damage caused by corrosion, scaling or stress loading.
  • Replacement parts supplied under this express warranty are warranted to be free from defects in materials and workmanship for the remainder of the warranty period or for 12 months from the supply of the replacement, whichever is longer.
  • Warranty claims relating to replacement of the electrodes for LM series, C series, Duo Clear and D series chlorinators are subject to the following pro-rata pricing procedure. The Purchaser must pay for the replacement electrode a proportion of the cost equal to that proportion of the warranty period during which the original electrode functioned effectively. The warranty period for the replacement electrode is the remainder of the warranty period for the original electrode or 12 months from the supply of the replacement, whichever is longer. The Purchaser must pay full cost for any replacement electrodes after the first replacement.

Register your Astral product today to ensure we can provide you with the best possible after sales support if required. Click here to register your Astral products.

Should you have a product issue your first point of contact should be the retailer that sold you the product. Many of the calls our After Sales team receives relate to installation issues that should be addressed by the retailer. If there is a genuine issue with the product and you need to make a warranty claim call Astral Australia Customer Service on 1300 763 021 or email us at apac.aftersales@zodiac.com. You will obtain a warranty ID number which is used to track the progress of your claim.

In Australia, consumers are provided addition protection by guarantees under Australian Consumer Law. The benefits of the Astral warranty are in addition to rights and remedies offered under the Australian Consumer Law. The Australian Consumer Law act entitles you to a replacement or refund for any major product failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.