ASTRALPOOL SPRING COMPETITION - TERMS AND CONDITIONS

2025 ASTRAL POOL SPRING COMPETITION - TERMS & CONDITIONS

Promotion Name

2025 Astral Pool Spring Competition

Promoter

The Promoter is Fluidra Group Australia Pty Ltd (ABN: 87 002 641 965) (“Promoter”) of 1 Herbert Place, Smithfield, NSW 2164, Australia. By entering this chance to win competition, you accept and agree to these terms and conditions as well as the decisions of the Promoter.

Eligible States/Territories

This promotion is available to Australian residents only.

Promotional Period

Commencing time and date for “Eligible Purchases”

Promotional Period

 Entry Period

Close time and date for “Eligible Purchases”

9:00 AM AEST, Monday 8^th of September

No entries will be accepted for products purchased outside of the Promotional Period.

11:59 PM AEST, Sunday 29^th of September

Entries will be accepted until 11.59 PM AEST, Sunday 29^th of September, (“The Entry Period”). Valid entries must be received by the Promoter within the Entry Period. No entries will be accepted out of the Entry Period.

Eligible Entrants

Entry is only open to legal Australian residents currently residing in Australia who are aged 18 years or over. Entrants must submit an entry in accordance with these Terms and Conditions.

Method of Entry

1.To enter during the promotion period, the Entrant must:

a) Share a memory (in 50 words or less) in the comments section of either the Facebook or Instagram posts with "Tell us why you deserve to WIN a pool heat pump".

b) Follow, Like and Share the post on Astral Pool’s Facebook and Instagram pages: https://www.facebook.com/AstralPoolAustralia/ AND https://www.instagram.com/astralpool_anz/

2. Only one (1) entry per person is permitted in this promotion.

3. Entrants may only enter in their own name/Facebook/Instagram account. Inaudible, incomprehensible, illegible, and incomplete entries will be deemed invalid. 

4. The content submitted must not be indecent or obscene or contain pornography or material of a sexual or other inappropriate nature or show illicit drugs or represent AstralPool Australia in a false or negative light. Any objectionable entry may be rejected (at the sole discretion of the Promoter but subject to State and Territory legislation). Photos that are copyrighted cannot be submitted unless you have permission from the photographer/owner. Photos including names or images of third parties may only be submitted with the prior approval of that third party. Photos cannot be returned. By entering this competition entrants agree and understand that their written entries and/or photos may be used for promotional purposes without any further reference, payment or other compensation to the entrant and/or owner of the photograph.

5. The Promoter reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entries process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved. If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.

Maximum Number of Entries

Only one (1) entry can be made per person.

Winner Selection & Prizes

1.This is a game of skill and chance plays no part in determining the winners. Each entry will be individually judged based on a combination of literary and creative merit and originality. The promotion will be judged by a panel of judges appointed by the Promoter. The judges’ decision is final, and no correspondence will be entered into. The winner will be notified by direct message and then followed by an email (exact method of notification being in Promoter’s sole discretion) and will be required to respond if contacted via social media to confirm identity and provide an email address. If a potential winner cannot be contacted by Promoter for any reason or does not respond within 72 hours, or if potential winner is determined to be ineligible or otherwise not in compliance with these Official Rules, will result in disqualification of potential winner and prize forfeiture. If disqualified, an alternate winner may be selected at the promoter’s discretion from among all remaining eligible entries received. 

Total one (1) winner will be selected based on the above judging criteria and will receive the following:

2. Prize will be delivered to the winner’s nominated address within 4 weeks after the winner has been announced.

3. If the prizes (or part of the prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.

4. The Promoter and their associated agencies and companies will take no responsibility for prizes damaged or lost in transit, or late, or misdirected mail.

5. Installation of the product, including any plumbing, wiring, or electrical work, is not included in the prize package. The winner must refer to the Instruction/Owner’s Manual for correct use and installation guidance. Installation of the product is the sole responsibility of the winner.

Total Prize Value

The total maximum prize pool is valued at AUD $5,564.00.

Draw Date and Time

The draw will take place Tuesday 7^th of October 2025

Public Announcement of Winners

The winners will be announced on the AstralPool Australia website: www.astralpool.com.au/  and social media platforms https://www.facebook.com/AstralPoolAustralia/  AND https://www.instagram.com/astralpool_anz/  within 5 business days of the relevant draw.

Unclaimed Prize Draw

The unclaimed prize draw will occur in the presence of an independent scrutineer (if required) at:

Fluidra

1 Herbert Place,

Smithfield, NSW 2164

Unclaimed Prize Draw

Notification of unclaimed prize winners

Unclaimed Prize Draw time and date

Unclaimed Prize Draw

Notification of unclaimed prize winners

Public announcement of winners from unclaimed prize draw

Unclaimed prize winners will be notified via email & phone no later than two (2) business days after the unclaimed prize draw.

The winners will be announced on the AstralPool website:

www.astralpool.com.au/  no later than seven (7) days after the draw.

3:00 PM AEST, Wednesday 5^th of November 2025

 Entry Conditions

The Promoter may, at any time, take steps to verify the eligibility of any entrant or the validity of any entry submitted. If the Promoter reasonably believes that the entrant is ineligible for the Promotion or that an entry is invalid, the Promoter may reject the entry and/or pursue the entrant for any monies already paid to the entrant. The Promoter’s decision on eligibility and validity is final and no correspondence will be entered into.

Terms and Conditions of Participation

1. Information on how to enter and prize details form part of these terms and conditions. The Terms must be read in conjunction with this Schedule. Participation in this Promotion is deemed acceptance of these Terms of entry.

2. Entry is open only to legal Australian residents aged 18 years or over (‘Eligible’) of the Eligible States/Territories who satisfy the Terms of Entry. Businesses and government agencies are ineligible to enter. Directors, officers, management, employees, suppliers, (including prize suppliers) and contractors (and the immediate families of directors, offers, management, employees, suppliers and contractors) of the Promoter and of its related bodies corporate, and of the agencies and companies associated with the Promotion, including their immediate family are ineligible to enter.

a. Immediate family means any of the following: spouse, ex-spouse, child or stepchild (whether natural or by adoption), parent, stepparent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

3. The promotion will be conducted during the Promotion period. Only one (1) entry per person is permitted in this promotion.

4. The time zone applicable to any time stated, relates to the state or territory where the Promoter is located unless expressly stated to the contrary.

5. The Prize/s are specified in the ‘Winners Selection’ section of the Schedule.

6. Inaudible, incomprehensible, illegible, and incomplete entries will be deemed invalid, and the promoter accepts no responsibility for the same. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entries process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved. If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.

7. The total prize pool is specified in the Total Prize Value section of the Schedule.

8. All Prizes are valued in Australian Dollars unless expressly stated to the contrary.

9. All Prize(s) will be awarded to the valid entrant(s) drawn randomly in accordance with the Prize draw details. If a draw is scheduled on a public holiday, the promoter may choose to instead hold the draw on the first business day after the relevant public holiday. The Promoter will draw additional reserve entries (and record them in order). In the event of an invalid entry or an ineligible entrant, or if the entrant is ineligible to accept the prize, the prize will be awarded to the first reserve entry drawn. If the prize cannot be awarded to the entrant drawn, the promoter will then continue this process until the prize is awarded.

10. The winner does not need to be present at the draw unless expressly stated to the contrary.

11. The winner(s) will be notified in accordance with the ‘Winner Selection’ section of the Schedule. Notification to winners will be deemed to have occurred on the later of the time the winner receives actual notification from the Promoter. The notification will include details about how the prize can be claimed.

12. The Promoter takes no responsibility where it is unable to contact prize winners who have not provided correct or complete contact details. If the entrant’s contact details change during the promotional period, it is the entrant’s responsibility to notify the Promoter. A request to modify any entry information should be directed to the Promoter to the following email address: au.digitalmarketing@fluidra.com   

13. The winner(s) name and state/territory of residence will be published in accordance with the public announcement of winners’ section of the Schedule (if applicable).

14. By entering the Promotion, an entrant releases and indemnifies the Promoter and its related bodies corporate (including the officers, employees and agents of each) from and against all actions, penalties, liabilities,   entries or demands the entrant may have against the Promoter or that the Promoter may incur for any loss or damage which is or may be suffered or sustained as a direct or indirect result of an entrant entering or participating in the Promotion or Winning or failing to win a prize, or using or permitting any other person to use the prize, except for any liability which cannot be excluded by law or which would cause any part of this clause to be void or unenforceable.

15. Without limiting any of the foregoing, in no circumstances will an entrant or the Promoter have any liability to the other for any loss or damage suffered which is indirect or consequential in nature, including without limitation any loss of profit, loss of reputation, loss of goodwill or loss of business opportunity.

16. The Promoter may in its absolute discretion not accept a particular entry, may disqualify an entry, or cancel the entire Promotion at any time without giving reasons and without liability to any entrants, subject to any written directions from a regulatory authority. Without limiting this the Promoter reserves the right to verify the validity of entries, prize   entries and entrants and to disqualify any entrant who submits an entry or prize entry that is misleading or not in accordance with these Terms of entry or who manipulates or tampers with the entry process. If a winner breaches these Terms of entry, the winner will forfeit the prize in whole, and no substitute will be offered. Verification is at the discretion of the Promoter, whose decision is final. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

17. Prizes, or any unused portion of a prize, are non-transferable and/or not exchangeable and/or cannot be taken as cash, subject to any written directions from a regulatory authority. This Promotion cannot be redeemed in conjunction with any other promotion, including any other cashback promotion or rewards program. The Promoter accepts no responsibility for any variation in prize value (including between advertising of the Promotion and receipt of the prize).

18. In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the Promoter’s ability (or that of a third party involved with the Promotion) to proceed with the Promotion on the dates and in the manner described in these Terms of entry, including but not limited to vandalism, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, the Promoter’s obligations in respect of the Promotion will be suspended for the duration of the event and, in addition, the Promoter may in its absolute discretion cancel the promotion and recommence it from the start on the same conditions, subject to approval of the relevant authorities.

19. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law:

(a) invalidate any entry.

(b) to disqualify any Entrant from participating in this and any future promotion; or

(b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.

20. All entries become the property of the Promoter. Entrants consent to the Promoter using their Personal Information (“PI”) including but not limited to their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter. By entering this competition, entrants agree and understand that their written entries may be used for promotional purposes without any further reference, payment or other compensation to the entrant.

21. The Promoter accepts no responsibility for any tax implications that may arise from the Promotion. Independent financial advice should be sought by the entrant.

22. The Promoter collects personal information to conduct the promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities. Entries are conditional on providing this PI. The PI collected in this promotion will be disclosed to FLUIDRA GROUP AUSTRALIA Pty Ltd. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at https://www.fluidra.com.au/privacy-policy/  In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. All entries become the property of the Promoter. The Promoter will not disclose entrant’s personal information to any entity outside of Australia.

23.  Entrants should direct any requests to access, update or correct their personal information using the ‘Help’ button on the entry website.

24. Any cost associated with accessing the promotional website is the entrant’s responsibility and is dependent on the Internet service provider used.

25. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”).

26. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury or death; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion or use of any prize.

27. The Promoter has identified the following email as its contact person regarding this promotion – au.digitalmarketing@fluidra.com This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook and/or Instagram or their affiliated agencies. Facebook and/or Instagram or their affiliated agencies membership and the use of Facebook and/or Instagram or their affiliated agencies generally are subject to the Facebook and/or Instagram or their affiliated agencies prevailing terms and conditions of use available at www.facebook.com and/or www.instagram.com. Entrants understand that they are providing their information to the Promoter and not to Facebook and/or Instagram or their affiliated agencies. Entrants are solely responsible and liable for the content of their entries and any other information they transmit to other internet users via Facebook and/or Instagram or their affiliated agencies. To the extent permitted by law, each entrant agrees to indemnify, defend and forever hold harmless, Facebook and/or Instagram or their affiliated agencies and its associated agencies and companies, against any and all losses, actions,   entries, costs, expenses and damages (of any nature) which may be incurred by an entrant in respect of the entrant’s participation in the promotion. Any questions, comments or complaints about this promotion must be directed to the Promoter and not to Facebook and/or Instagram or their affiliated agencies.