Step 4: Submit a rework booking form


By completing and submitting the details in the form below, we will be able to schedule a qualified technician to rework your gas heater on-site. We will contact you via sms or email (your preference) to arrange a date for the rework to take place.

BOOK A REWORK


CONTACT DETAILS

First Name *

Surname *

Phone *

Email * (Email submitted must be for home owner / occupier)

Address (Please ensure the accuracy of your shipping address) *

Suburb

State *

Postcode

Dealer who installed the gas heater?

Have you switched off power to the gas heater? *

How did you hear about the rework? *

 
 

Product Details

* All fields highlighted are required.

If your gas heater is a HiNRG model with "MKII" in the product name, please select yes. Otherwise please select no. (see data plate)

Part and Serial Number * (see data plate)

Serial Number *

Residential or commercial installation *

Indoor or outdoor installation *

Gas heater used with CONNECT system * How do I know if I have a CONNECT system?

 
Please provide us with images as per the examples below. This will help our assessment before carrying out the rework.
1. The front side of the heater unit(including gas and water lines)*
Brand

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2. The data plate (situated on the side of the unit)*
Brand

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3. A close up image of gas and water connections *
Brand

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Brand

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GO TO STEP 3
GO TO FAQS

RECALL HELPLINE

Call: 1300 852 501